Terms of sale

Terms and conditions

PREMISE

These general sales conditions are for the purchase of products “online”, via computer network on the website www.ekletticastore.com owned by company ISAPROJECT SRL , based in Florence (FI) Via Luigi Federico Menabrea, 3/A – 50136 Florence , V.AT. N. IT 06659410481, registered at  REA in Florence n. 646130
The purchasing conditions are ruled by the provisions of the Consumer Code (Legislative Decree no. 206/2005), while the protection of the confidentiality (privacy) is ruled by the provisions of the Decree. 196/2003.

  1. CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF TERMS OF SALE

 

1.1 The purchase contract of the  material goods  will be concluded by the end user ("Customer") with Isaproject  (“Supplier) directly through access to website www.ekletticastore.com  carefully following the instructions and procedures that will appear from time to time on the site.
After reading  the general terms of sale ,  by clicking on the “PLACE ORDER”  button the Customer will accept the terms of sale provided in this contract, and will authorize Isaproject, when sending the order, to debit the total amount shown, including the contribution to the shipping costs where applicable.
The order number that will be assigned at the time of purchase confirmation is generated in a progressive way and is necessarily unique.

1.2.  The moment Isaproject  receives the order by the customer, it will send a confirmation email with the order summary, printable, which lists all product details and specifications.
1.3. Isaproject reserves the right not to confirm an order for any reason, relating in particular to a problem of supply of the products or a problem with the order received.

  1.  OBLIGATIONS OF THE CUSTOMER

2.1  The customer agrees and undertakes, once the procedure of  online purchase is concluded, to print and keep the present terms of sale, which has already seen and accepted.
2.2 The customer declares to be of age, and that the data provided by himself  are true and correct.  The customer is prohibited to enter false, invented or fanciful registration process for the execution of this contract and for related communications.
2.3  The customer will exempt Isaproject from any liability arising from the issue of incorrect documents,  incorrect tax datas or any other data provided by the Customer in violation of the rights of third parties, being the customer the only responsible for the correct and truthful inclusion of the same.

  1.  PRICES

3.1  All prices listed on the site are in Euro and are inclusive of VAT 22% . The prices of products published  from time to time on our website  www.ekletticastore.com , cancel and replace the previous ones and are subject to availability of products.

    1.  The guaranteed price to the buyer is that,  published by Isaproject at the time of sending of the order, without any consideration for any price changes that have taken place later or earlier.
    2. The customer is responsible for the choice of ordered the products and that , the specifications of the products as set by the manufacturer , is in compliance and conform to his needs. 
  1. CHARACTERISTICS OF THE PRODUCTS
    1.  The characteristics of the products are described in the relative field on the product page.      Each product sold is represented  by one or more photos and is accompanied by a general description which contains some fundamental characteristics of the product, such as dimensions, materials, available colors . These information have been supplied to Isaproject by the product manufacturer.

4.2  The images and colors of the products published on the site may differ from the real ones due to the system’s local settings  and / or the tools used for their display. Isaproject is not responsible for the mismatch between the product published on the website and the one ordered, if the mismatch results from errors in the description supplied to Isaproject by the manufacturer which Isaproject was not aware of .

  1. PAYMENT

The payment for the Products purchased online can be paid by bank transfer or paypal
All transactions will be made in favor of ISAPROJECT SRL
5.1  Payment by advansed bank transfer  
Payment by bank transfer must be made in favor of ISAPROJECT SRL  to the following account: IBAN IT 15 T 01030 02803 000002035193  SWIFT CODE:  P A S C I T M 1 F I 3  – MONTE DEI PASCHI DI SIENA  - Florence.
When the customer uses this method of payment, Isaproject  will consider the order valid  and thus actually ship the goods,  only after verified the credit of the exact amount on the bank account. The payment reference  must indicate: the order number, name and surname (or corporate data) of the customer
5.2) Payment with Paypal  
Payment via PayPal will be made in favor of ISAPROJECT SRL . In case of purchase through the PayPal payment method , at the end of the order, the customer is directed to the PayPal login page. The amount of the order is debited from your PayPal account at the time of order. In case of cancellation by both the Customer and in case of non-acceptance of the order by Isaproject ,  the amount will be refunded to customer's PayPal account.
Once the cancellation of the transaction is required to Paypal,    Isaproject  cannot , in any case, be held liable for any damages, direct or indirect, caused by delay in releasing the amount committed by PayPal. In no time of the purchase procedure Isaproject is able to know the customer's financial information. As there is no data transmission, there is not the possibility that this data is intercepted. No archive of Isaproject contains or maintain such data. For every transaction made with your PayPal account you will receive an email confirmation from PayPal.

  1. WARRANTY
    1. All products sold by Isaproject through the website www.ekletticastore.com are covered by the manufacturer's warranty for defects of conformity. The warranty of 24 months in accordance with DL24/02 applies to products that present a conformity defect, provided the product has been used properly, in accordance with its intended use and as provided in the technical documentation. This guarantee shall be restricted to the private consumer (natural person who buys goods for purposes not related to their professional activity or make the purchase without indicating in order form a reference to Vat)
    2. The exercise of the guarantee could provide the request of assistance to Authorized Service Centers in the area and / or follow the procedures outlined in the documentation within the product packaging.
    3. If, following inspection by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, the customer will be charged for any costs of verification and recovery required from the authorized center, as well as transportation costs, if supported by Isaproject
    4. In the event that, for whatever reason,  Isaproject is unable to send to its customers a product in warranty       (repaired or replaced), Isaproject, will proceed at its own discretion to refund the amount paid taking into account the use of the good or  its replacement with a product of equal or superior characteristics.
    5. The time to repair or replacement of the product depends solely on the policies of the       manufacturer and no damage can be obtained from Isaproject for any delays in repairs or replacements
    6. In cases where the application of guarantee provides the return of the product, the product must be returned by Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories); to limit damage to the original package, we recommend to enter into a second box; It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product.
    7. The customer will be given an authorization number to return the product (RMA) to be shown outside of the package, following the instructions given directly into the e-mail authorization.

 

 

  1. TERMS AND DELIVERY COSTS
    1. For every order placed on www.miofioreshop.com, Isaproject can issue and invoice for the  delivered goods material sent, upon customer's request. In case the invoice is necessary the customer must communicate it during the purchase process, indicating in  the order form or via email at:  customer@ekletticastore.com  his VAT n. or  Tax Code. (DL No. 633/72 ART. 22 OF d.p.).
    2. To calculate shipping costs the customer has to insert the products he intend to purchase in the shopping cart and specify the delivery zip code to get the automatic calculation of the system according to the inserted rates, or contact customer support: customer@ekletticastore.com for a custom quote.
    3. For deliveries within the European Union and for international shipping, the shipping costs are indicated on the confirmation page when placing the orders. when ordering. customs and tax fees related to the country where you intend to deliver, are your responsibility. For deliveries outside the European Union,  the customer will have to pay customs duties: VAT or other taxes on the importation of goods into the country where delivery will take place
  2. SHIPPING
    1. Despatch: orders are processed on the basis of the stock and/or preparation of the goods from manufacturers , Isaproject  is not responsible for any delays caused by third parties or conditions that are beyond our direct control.
    2. Delivery is carried out by national and international couriers, for extremely large, heavy objects and/or fragile, we use specialist carriers to transport furniture
    3. The courier will deliver the ordered products at street level. Assembly and delivery to the floor are not included. All costs for any additional services will be charged to the customer and must be requested at the moment of the order.
    4. Upon delivery of the products, the customer must verify the integrity of packages and quantitative and qualitative matching package. Any damage or tampering with the packaging must be immediately contested to the employee who performs the delivery by affixing on the delivery note, before signing, "I ACCEPT with reserve" and describing in detail (in writing) the nature of the damage. Any problems inherent physical integrity, consistency or completeness of the products received should be reported and documented in a timely fashion to Isaproject.

 8.5 Once the document of transportation has been signed, the customer cannot oppose any dispute about the external characteristics of products delivered
8.6. If customer fails to collect within 5 working days of the material in storage at the warehouses of courier because of repeated inability to deliver to the address indicated by the Customer, the order will be sent back at the warehouses of Isaproject.

  1. RIGHT OF WITHDRAWAL

9.1  Pursuant the Article. 5 DL 185/1999, if the customer is a final consumer (ie a person who buys goods for purposes not related to his professional activity, which means that does the purchase without indicating in the order form to Isaproject a VAT number) , has the right to terminate the purchase contract for any reason, without explanation and without penalty, except as described in Sections  9.4 and 9.9
9.2 In order to exercise this right of withdrawal, within 14  working days from receipt of the products ordered, the customer must send an email to customer@ekletticastore.com. If that deadline lapsed on Saturday, Sunday or a public holiday or non-working day, is it extended until the first next working day.  The communication shall contain an indication of the product for which you decide to avail themselves of the right of withdrawal the data related to your bank account (this is to allow the return of the sum due), or you can indicate if you qualify for a credit or debit note proceed to replace it with another article.

9.3 Once we have received the  notice of withdrawal, the Customer Service of Isaproject will quickly send the customer instructions on how to return, by assigning a unique code of RMA for the return of the goods, which must be received within 10 days from Isaproject.
The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packages), and completely sealed.
9.4. The right of withdrawal is subject to the following conditions:
.  The right  applies to the purchased product purchased in its entirety; it can’t be exercised only on part of the purchased product
. The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); to limit damage to the original package, we recommend to enter into a second box on which to affix the label, showing the number of RMA (return authorization code); It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product;
9.5  According to law, the shipping costs for return of the product  are at customer’s charge. Isaproject will not reimburse the eventual shipping costs or any other costs paied at the time of the order
9.6 The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
If the goods are damaged during transport, Isaproject will inform the customer (within 5 working days of receipt of goods in its warehouse), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of value of the product (if insured); in this case the product will be made available to the customer for its return, while canceling the request for withdrawal;

9.7 Isaproject  is  not responsible in any way for damage or theft / loss of returned goods shipped without insurance. 
Upon arrival of the returned product in our warehouse,  the product will be examined to assess eventual  damages or mishandling  not caused by transport. If the package and / or the original packaging are damaged or opened, Isaproject will deduct from the refund due to , a percentage, but no more than 20% of it, to cover the cost of restoration.
9.8 Except for eventual repairing costs for damage to the original packaging,  Isaproject will refund the customer the full amount already paid, within 14 days from return of goods, by bank transfer (or any other form of payment )
9.9. The right of withdrawal is lost totally, for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Isaproject finds:
. use of the item or opening of the original packaging;
. the lack of external and / or internal original packaging;
. the absence of integral elements of the product (accessories, manuals);
. the product is damaged for causes other than its transport

 In case of lost of the right of withdrawal, the goods remain at the headquarters of Isaproject, available to the customer for collection at his expense.

  1. PROCESSING OF PERSONAL DATA

Isaproject  pursuant to art. 13 of Legislative Decree 196/2003,  informs  that any personal details, records and tax acquired , even verbally,  in respect of the  business relationship, provided directly by the interested parties, will be handled in compliance with the above legislation and for the purposes mentioned above, including the obligations of confidentiality proposed by them. In relation to these may be exercised its right under Article 7 of Legislative Decree 196/2003

  1. COMPLAINS

 

For any claim or explanation, the customer must send an email to: customer@ekletticastore.com.
The customer will be contacted for clarification within 3 working days of the request.

  1. JURISDICTION FOR DISPUTES

 

This contract is subject to Italian jurisdiction. These general conditions, although not expressly provided, are reported to the rules of purchase contracts stipulated at a distance (in the case of distance contracts via computer network) of the Civil Code, the Legislative Decree no. 185 / 1999 of the Legislative Decree no. 70/2003 and the Legislative Decree no. 206/2005. Any dispute regarding the application, execution, interpretation and termination of this contract will be referred to the exclusive jurisdiction of the Court of Florence